Arrow Support is committed to:

  • Providing support to all individuals regardless of their disability or difficulties
  • Ensuring support packages are tailored to the Service User’s needs – from just a few hours per week to 24 hours a day
  • Supporting Service User’s to search for capabilities and discover their potential
  • Providing a flexible and creative service – whether this is within the Service User’s home, or in the community
  • Taking time to get to know the Service User, their family and any other person important in their life
  • Not giving up – where others see obstacles and challenges, arrow will look for opportunities
  • Supporting the Service User to be part of their local community – to meet, and build relationships with others who share the same interests
  • Planning together with the Service User and those who know them best to help us develop their service
  • Ensuring the service reflects the Service User as an individual
  • Supporting families to empower Service Users to take control of their support needs through Direct Payments and Individualised Budgets whenever possible